Error, mail server is offline

[Kagilum]

I’ve read the other posts regarding this problem, but I still cannot seem to get it to work. I’m pretty newbie to this, so any help would be appreciated!

I’m running iceScrum Free on a Windows Server 2012 R2 with Tomcat 7 pointing to MS SQL Server 2014.

The application appears to be running properly, however, I cannot get the mail to work. I’m testing with the password reset feature, but all I get is the message “Error, mail server is offline”.

My config.groovy has these couple of sections with some values (not true values listed below for email, password, etc.)

/* Alerts */

icescrum.auto_follow_productowner = true

icescrum.auto_follow_stakeholder  = true

icescrum.auto_follow_scrummaster  = true

icescrum.alerts.errors.to = "alerts@somewhere.com"

icescrum.alerts.subject_prefix = "[icescrum]"

icescrum.alerts.enable = true

icescrum.alerts.default.from = "webmaster@icescrum.com"



/* Mail Server */

grails.mail.host = "smtp.server.com"

grails.mail.port = 25

grails.mail.username = "username"

grails.mail.password = "password"



/* The props are required for SSL connections */

/*grails.mail.props = ["mail.smtp.auth":"true",

"mail.smtp.socketFactory.port":"25",

"mail.smtp.socketFactory.class":"javax.net.ssl.SSLSocketFactory",

"mail.smtp.socketFactory.fallback":"false"]

*/

Now, I’ve tried different ports and they’ve not worked (based on how Exchange was setup). I’ve tried commenting and uncommenting the entire props section with no luck either.

When I turn on debug mode, it doesn’t give me any weird errors.

2015-02-06 04:34:19,384 [http-nio-8080-exec-10] DEBUG grails.app.service.org.icescrum.core.services.NotificationEmailService  - Send email, retrieve password to : alerts@somewhere.com (someuser)

2015-02-06 04:34:19,423 [http-nio-8080-exec-10] INFO  grails.plugin.springcache.web.Timer  - Uncached request for /icescrum/grails/user/retrieve.dispatch took 0:00:00.089

2015-02-06 04:34:19,425 [http-nio-8080-exec-10] DEBUG org.springframework.security.web.access.ExceptionTranslationFilter  - Chain processed normally

2015-02-06 04:34:19,425 [http-nio-8080-exec-10] DEBUG org.springframework.security.web.context.HttpSessionSecurityContextRepository  - SecurityContext is empty or anonymous - context will not be stored in HttpSession.

2015-02-06 04:34:19,425 [http-nio-8080-exec-10] DEBUG org.springframework.security.web.context.SecurityContextPersistenceFilter  - SecurityContextHolder now cleared, as request processing completed

Please help! Thanks!

[Nicolas Noullet]

Hello,

I don’t see any obvious problem in your configuration. The props section needs to be there only if you use SSL or anonymous connection to the mail server. The fact that you managed to turn on the debug mode indicates that your config.groovy is taken into account.

The only problem I can think of is that your email server cannot be reached by iceScrum. Can you ping / telnet the mail server with the configuration you have provided from the iceScrum Server?

[Kagilum]

I have the same problem. I’m working in the same enviroment as the orginal poster. I’m using smtp.gmail.com as server.

I can telnet smtp.gmail.com using port 587.
I have another app on the same server published using IIS. It uses smtp.gmail.com on port 587 without issues.
As the original poster, I don’t get any errors in debug mode but when I try to recover a password only the message informing that the mail server is down is shown.

these are my current config.groovy values

grails.mail.host = "smtp.gmail.com"

grails.mail.port = 587

grails.mail.username = "mail@cenipalma.org"

grails.mail.password = "..."

grails.mail.props = ["mail.smtp.auth":"true",

"mail.smtp.socketFactory.port":"587",

"mail.smtp.socketFactory.class":"javax.net.ssl.SSLSocketFactory",

"mail.smtp.socketFactory.fallback":"false"]

This is my icescrum.log

2015-02-25 15:09:55,824 [localhost-startStop-1] INFO  grails.spring.BeanBuilder  - [RuntimeConfiguration] Configuring data source for environment: PRODUCTION

2015-02-25 15:09:57,551 [localhost-startStop-1] DEBUG org.icescrum.core.support.ApplicationSupport  - Retrieving appID...

2015-02-25 15:09:57,566 [localhost-startStop-1] DEBUG org.icescrum.core.support.ApplicationSupport  - Retrieved appID: 35e12a80-585d-48e6-ae53-089a44240931

2015-02-25 15:10:02,947 [localhost-startStop-1] WARN  grails.util.GrailsUtil  - [WARNING] Property [data] of domain class pl.burningice.plugins.image.ast.Image has type [ and doesn't support constraint [blank]. This constraint will not be checked during validation.

2015-02-25 15:10:03,567 [localhost-startStop-1] WARN  net.sf.ehcache.config.ConfigurationFactory  - No configuration found. Configuring ehcache from ehcache-failsafe.xml  found in the classpath: jar:file:/C:/Program%20Files/Apache%20Software%20Foundation/Tomcat%207.0/webapps/icescrum/WEB-INF/lib/ehcache-core-1.7.1.jar!/ehcache-failsafe.xml

2015-02-25 15:10:07,519 [localhost-startStop-1] WARN  net.sf.ehcache.config.ConfigurationFactory  - No configuration found. Configuring ehcache from ehcache-failsafe.xml  found in the classpath: jar:file:/C:/Program%20Files/Apache%20Software%20Foundation/Tomcat%207.0/webapps/icescrum/WEB-INF/lib/ehcache-core-1.7.1.jar!/ehcache-failsafe.xml

2015-02-25 15:10:07,524 [localhost-startStop-1] WARN  net.sf.ehcache.CacheManager  - Creating a new instance of CacheManager using the diskStorePath "C:Program FilesApache Software FoundationTomcat 7.0temp" which is already used by an existing CacheManager.

The source of the configuration was classpath.

The diskStore path for this CacheManager will be set to C:Program FilesApache Software FoundationTomcat 7.0tempehcache_auto_created_1424877007524.

To avoid this warning consider using the CacheManager factory methods to create a singleton CacheManager or specifying a separate ehcache configuration (ehcache.xml) for each CacheManager instance.

2015-02-25 15:10:09,291 [localhost-startStop-1] WARN  net.sf.ehcache.config.ConfigurationFactory  - No configuration found. Configuring ehcache from ehcache-failsafe.xml  found in the classpath: jar:file:/C:/Program%20Files/Apache%20Software%20Foundation/Tomcat%207.0/webapps/icescrum/WEB-INF/lib/ehcache-core-1.7.1.jar!/ehcache-failsafe.xml

2015-02-25 15:10:09,294 [localhost-startStop-1] WARN  net.sf.ehcache.CacheManager  - Creating a new instance of CacheManager using the diskStorePath "C:Program FilesApache Software FoundationTomcat 7.0temp" which is already used by an existing CacheManager.

The source of the configuration was classpath.

The diskStore path for this CacheManager will be set to C:Program FilesApache Software FoundationTomcat 7.0tempehcache_auto_created_1424877009294.

To avoid this warning consider using the CacheManager factory methods to create a singleton CacheManager or specifying a separate ehcache configuration (ehcache.xml) for each CacheManager instance.

2015-02-25 15:10:11,403 [localhost-startStop-1] INFO  org.codehaus.groovy.grails.scaffolding.DefaultGrailsTemplateGenerator  - Scaffolding template generator set to use resource loader org.codehaus.groovy.grails.commons.spring.GrailsWebApplicationContext@65ef779b: startup date [Wed Feb 25 15:09:59 UTC 2015]; parent: Root WebApplicationContext

2015-02-25 15:10:20,604 [localhost-startStop-1] INFO  grails.app.service.org.icescrum.core.services.UiDefinitionService  - Loading UI definitions...

2015-02-25 15:10:20,620 [localhost-startStop-1] DEBUG grails.app.service.org.icescrum.core.services.UiDefinitionService  - Evaluating UI definitions from IceScrumUiDefinition

2015-02-25 15:10:20,682 [localhost-startStop-1] DEBUG org.icescrum.core.ui.UiDefinition  - The field embedded is unrecognized for actor UI definition added to options

2015-02-25 15:10:20,682 [localhost-startStop-1] DEBUG org.icescrum.core.ui.UiDefinitionsBuilder  - Added new UI definition for actor and status is : enabled

2015-02-25 15:10:20,706 [localhost-startStop-1] DEBUG org.icescrum.core.ui.UiDefinition  - The field embedded is unrecognized for backlog UI definition added to options

2015-02-25 15:10:20,706 [localhost-startStop-1] DEBUG org.icescrum.core.ui.UiDefinitionsBuilder  - Added new UI definition for backlog and status is : enabled

2015-02-25 15:10:20,729 [localhost-startStop-1] DEBUG org.icescrum.core.ui.UiDefinitionsBuilder  - Added new UI definition for story and status is : enabled

2015-02-25 15:10:20,754 [localhost-startStop-1] DEBUG org.icescrum.core.ui.UiDefinition  - The field embedded is unrecognized for feature UI definition added to options

2015-02-25 15:10:20,754 [localhost-startStop-1] DEBUG org.icescrum.core.ui.UiDefinitionsBuilder  - Added new UI definition for feature and status is : enabled

2015-02-25 15:10:20,771 [localhost-startStop-1] DEBUG org.icescrum.core.ui.UiDefinition  - The field embedded is unrecognized for project UI definition added to options

2015-02-25 15:10:20,771 [localhost-startStop-1] DEBUG org.icescrum.core.ui.UiDefinitionsBuilder  - Added new UI definition for project and status is : enabled

2015-02-25 15:10:20,801 [localhost-startStop-1] DEBUG org.icescrum.core.ui.UiDefinition  - The field embedded is unrecognized for releasePlan UI definition added to options

2015-02-25 15:10:20,801 [localhost-startStop-1] DEBUG org.icescrum.core.ui.UiDefinitionsBuilder  - Added new UI definition for releasePlan and status is : enabled

2015-02-25 15:10:20,826 [localhost-startStop-1] DEBUG org.icescrum.core.ui.UiDefinition  - The field embedded is unrecognized for sandbox UI definition added to options

2015-02-25 15:10:20,826 [localhost-startStop-1] DEBUG org.icescrum.core.ui.UiDefinitionsBuilder  - Added new UI definition for sandbox and status is : enabled

2015-02-25 15:10:20,859 [localhost-startStop-1] DEBUG org.icescrum.core.ui.UiDefinition  - The field embedded is unrecognized for sprintPlan UI definition added to options

2015-02-25 15:10:20,860 [localhost-startStop-1] DEBUG org.icescrum.core.ui.UiDefinitionsBuilder  - Added new UI definition for sprintPlan and status is : enabled

2015-02-25 15:10:20,878 [localhost-startStop-1] DEBUG org.icescrum.core.ui.UiDefinitionsBuilder  - Added new UI definition for timeline and status is : enabled

2015-02-25 15:10:20,889 [localhost-startStop-1] DEBUG org.icescrum.core.ui.UiDefinitionsBuilder  - Added new UI definition for user and status is : enabled

2015-02-25 15:10:20,907 [localhost-startStop-1] DEBUG org.icescrum.core.ui.UiDefinitionsBuilder  - Added new UI definition for finder and status is : enabled

2015-02-25 15:10:20,930 [localhost-startStop-1] DEBUG org.icescrum.core.ui.UiDefinitionsBuilder  - Added new UI definition for task and status is : enabled

2015-02-25 15:10:23,441 [localhost-startStop-1] ERROR org.hibernate.util.JDBCExceptionReporter  - Invalid column name 'text_as'.

2015-02-25 15:10:23,442 [localhost-startStop-1] DEBUG grails.app.service.org.icescrum.core.services.StoryService  - No old story template to migrate

2015-02-25 15:10:25,552 [localhost-startStop-1] INFO  AutobaseGrailsPlugin  - ---- Starting Autobase migrations  ----

2015-02-25 15:10:25,967 [localhost-startStop-1] INFO  liquibase.ext.logging.LiquibaseSlf4jLogger  - Successfully acquired change log lock

2015-02-25 15:10:27,635 [localhost-startStop-1] INFO  liquibase.ext.logging.LiquibaseSlf4jLogger  - Reading from [dbo].[DATABASECHANGELOG]

2015-02-25 15:10:27,966 [localhost-startStop-1] INFO  liquibase.ext.logging.LiquibaseSlf4jLogger  - Successfully released change log lock

2015-02-25 15:10:27,972 [localhost-startStop-1] INFO  AutobaseGrailsPlugin  - ---- Autobase migrations completed ----

2015-02-25 15:10:29,191 [localhost-startStop-1] INFO  grails.app.service.org.icescrum.plugins.entryPoints.services.EntryPointsService  - Reloading entries points

2015-02-25 15:10:29,192 [localhost-startStop-1] INFO  grails.app.service.org.icescrum.plugins.entryPoints.services.EntryPointsService  - Loading entries declarations...

2015-02-25 15:10:29,202 [localhost-startStop-1] DEBUG org.icescrum.plugins.entryPoints.EntryPointsDeclarationsFactory  - entries config order: []

2015-02-25 15:10:31,959 [localhost-startStop-1] WARN  grails.util.GrailsUtil  - [WARNING] Property [data] of domain class pl.burningice.plugins.image.ast.Image has type [ and doesn't support constraint [blank]. This constraint will not be checked during validation.

2015-02-25 15:10:31,963 [localhost-startStop-1] INFO  org.codehaus.groovy.grails.web.context.GrailsConfigUtils  - [GrailsContextLoader] Grails application loaded.

2015-02-25 15:10:32,175 [localhost-startStop-1] INFO  org.atmosphere.cpr.AtmosphereFramework  - Installing BroadcastFilter class(es) org.atmosphere.client.TrackMessageSizeFilter

2015-02-25 15:10:32,189 [localhost-startStop-1] DEBUG org.atmosphere.cpr.AtmosphereFramework  - Atmosphere's Service Annotation Not Supported. Please add https://github.com/rmuller/infomas-asl as dependencies or your own AnnotationProcessor to support @Service

2015-02-25 15:10:32,212 [localhost-startStop-1] INFO  org.atmosphere.cpr.AtmosphereFramework  - Installed AtmosphereHandler org.icescrum.atmosphere.IceScrumAtmosphereHandler@7c6f3d42 mapped to context-path: /stream/app/*

2015-02-25 15:10:32,288 [localhost-startStop-1] INFO  org.atmosphere.cpr.DefaultBroadcaster  - /stream/app/* support Out Of Order Broadcast: false

2015-02-25 15:10:32,299 [localhost-startStop-1] INFO  org.atmosphere.cpr.AtmosphereFramework  - Auto detecting WebSocketHandler in /WEB-INF/classes/

2015-02-25 15:10:39,553 [localhost-startStop-1] INFO  org.atmosphere.cpr.AtmosphereFramework  - Installed WebSocketProtocol org.atmosphere.websocket.protocol.SimpleHttpProtocol

2015-02-25 15:10:39,568 [localhost-startStop-1] WARN  org.atmosphere.cpr.DefaultAsyncSupportResolver  - Found multiple containers, please specify which one to use: org.atmosphere.container.Tomcat7CometSupport, org.atmosphere.container.TomcatCometSupport,  until you do, Atmosphere will use:class org.atmosphere.container.Tomcat7CometSupport

2015-02-25 15:10:39,570 [localhost-startStop-1] INFO  org.atmosphere.cpr.AtmosphereFramework  - Atmosphere is using async support: org.atmosphere.container.Tomcat7CometSupport running under container: Apache Tomcat/7.0.59

2015-02-25 15:10:39,571 [localhost-startStop-1] INFO  org.atmosphere.cpr.AtmosphereFramework  - Installed AtmosphereInterceptor Browser disconnection detection.

2015-02-25 15:10:39,571 [localhost-startStop-1] INFO  org.atmosphere.cpr.AtmosphereFramework  - Installed AtmosphereInterceptor Atmosphere JavaScript Protocol.

2015-02-25 15:10:39,572 [localhost-startStop-1] WARN  org.atmosphere.cpr.AtmosphereFramework  - No BroadcasterCache configured. Broadcasted message between client reconnection will be LOST. It is recommended to configure the org.atmosphere.cache.UUIDBroadcasterCache

2015-02-25 15:10:39,572 [localhost-startStop-1] INFO  org.atmosphere.cpr.AtmosphereFramework  - Using BroadcastFilter: org.atmosphere.client.TrackMessageSizeFilter

2015-02-25 15:10:39,572 [localhost-startStop-1] INFO  org.atmosphere.cpr.AtmosphereFramework  - Shared ExecutorService supported: true

2015-02-25 15:10:39,572 [localhost-startStop-1] INFO  org.atmosphere.cpr.AtmosphereFramework  - HttpSession supported: false

2015-02-25 15:10:39,572 [localhost-startStop-1] INFO  org.atmosphere.cpr.AtmosphereFramework  - Using BroadcasterFactory: org.atmosphere.cpr.DefaultBroadcasterFactory

2015-02-25 15:10:39,572 [localhost-startStop-1] INFO  org.atmosphere.cpr.AtmosphereFramework  - Using WebSocketProcessor: org.atmosphere.websocket.DefaultWebSocketProcessor

2015-02-25 15:10:39,572 [localhost-startStop-1] INFO  org.atmosphere.cpr.AtmosphereFramework  - Using Broadcaster: org.icescrum.atmosphere.IceScrumBroadcaster

2015-02-25 15:10:39,574 [localhost-startStop-1] INFO  org.atmosphere.cpr.AtmosphereFramework  - Atmosphere Framework 1.0.15 started.

2015-02-25 15:10:39,574 [localhost-startStop-1] INFO  org.atmosphere.cpr.AtmosphereFramework  -



For Atmosphere Framework Commercial Support, visit

http://www.async-io.org/ or send an email to support@async-io.org



2015-02-25 15:10:41,017 [http-bio-8080-exec-1] WARN  grails.plugin.springcache.SpringcacheService  - Cache 'applicationCache' is non-blocking. Decorating it now...

2015-02-25 15:10:42,161 [http-bio-8080-exec-1] DEBUG grails.app.service.org.icescrum.core.services.NotificationEmailService  - Send email, retrieve password to : chernandez@cenipalma.org (chernandez)

2015-02-25 15:10:42,830 [http-bio-8080-exec-5] WARN  grails.plugin.springcache.SpringcacheService  - Cache 'projectCache' does not exist. Creating it now...

2015-02-25 15:10:42,849 [http-bio-8080-exec-5] WARN  grails.plugin.springcache.SpringcacheService  - Cache 'projectCache' is non-blocking. Decorating it now...

2015-02-25 15:10:42,890 [Thread-6] INFO  org.atmosphere.cpr.AtmosphereFramework  -



Current version of Atmosphere 1.0.15

Newest version of Atmosphere available 2.0.10





2015-02-25 15:10:43,112 [http-bio-8080-exec-1] INFO  grails.plugin.springcache.web.Timer  - Uncached request for /icescrum/grails/user/retrieve.dispatch took 0:00:02.128

2015-02-25 15:10:43,190 [http-bio-8080-exec-5] INFO  grails.plugin.springcache.web.Timer  - Uncached request for /icescrum/grails/scrumOS/templates.dispatch took 0:00:00.361

2015-02-25 15:10:43,511 [http-bio-8080-exec-6] WARN  org.atmosphere.cpr.AtmosphereFramework  - Failed using comet support: org.atmosphere.container.Tomcat7CometSupport, error: Tomcat failed to detect this is a Comet application because context.xml is missing or the Http11NioProtocol Connector is not enabled.

If that's not the case, you can also remove META-INF/context.xml and WEB-INF/lib/atmosphere-compat-tomcat.jar Is the Nio or Apr Connector enabled?

2015-02-25 15:10:43,513 [http-bio-8080-exec-6] WARN  org.atmosphere.cpr.AtmosphereFramework  - Using org.atmosphere.container.BlockingIOCometSupport

2015-02-25 15:10:59,200 [Atmosphere-Shared-AsyncOp-0] DEBUG org.icescrum.atmosphere.IceScrumAtmosphereEventListener  - broadcast to user anonymous with UUID bf45bb83-47d4-460b-b984-bc17d1f83cf8

2015-02-25 15:11:29,185 [Atmosphere-Shared-AsyncOp-1] DEBUG org.icescrum.atmosphere.IceScrumAtmosphereEventListener  - broadcast to user anonymous with UUID bf45bb83-47d4-460b-b984-bc17d1f83cf8

2015-02-25 15:11:29,876 [Timer-0] WARN  groovyx.net.http.ParserRegistry  - Could not find charset in response

2015-02-25 15:11:29,885 [Timer-0] DEBUG org.icescrum.core.support.CheckerTimerTask  - Automatic check update - iceScrum is up to date

2015-02-25 15:11:59,186 [Atmosphere-Shared-AsyncOp-2] DEBUG org.icescrum.atmosphere.IceScrumAtmosphereEventListener  - broadcast to user anonymous with UUID bf45bb83-47d4-460b-b984-bc17d1f83cf8

2015-02-25 15:12:09,442 [http-bio-8080-exec-7] DEBUG org.icescrum.atmosphere.IceScrumAtmosphereEventListener  - user anonymous disconnected with UUID bf45bb83-47d4-460b-b984-bc17d1f83cf8

2015-02-25 15:12:09,461 [http-bio-8080-exec-7] DEBUG org.atmosphere.cpr.DefaultBroadcasterFactory  - Removing Broadcaster /stream/app/* factory size now 0

2015-02-25 15:12:13,283 [http-bio-8080-exec-9] INFO  grails.plugin.springcache.web.Timer  - Uncached request for /icescrum/grails/user/retrieve.dispatch took 0:00:00.154

2015-02-25 15:12:16,895 [http-bio-8080-exec-9] DEBUG grails.app.service.org.icescrum.core.services.NotificationEmailService  - Send email, retrieve password to : chernandez@cenipalma.org (chernandez)

2015-02-25 15:12:17,068 [http-bio-8080-exec-9] INFO  grails.plugin.springcache.web.Timer  - Uncached request for /icescrum/grails/user/retrieve.dispatch took 0:00:00.220

2015-02-25 15:14:10,611 [http-bio-8080-exec-1] DEBUG grails.app.service.org.icescrum.core.services.NotificationEmailService  - Send email, retrieve password to : chernandez@cenipalma.org (chernandez)

2015-02-25 15:14:10,772 [http-bio-8080-exec-1] INFO  grails.plugin.springcache.web.Timer  - Uncached request for /icescrum/grails/user/retrieve.dispatch took 0:00:00.207

Thank you for your help.

[Nicolas Noullet]

As far as I know, the port for secured SMTP on gmail is 465, could you try it? (change it in both grails.mail.port and mail.smtp.socketFactory.port)

[Kagilum]

I tried to use port 465 but the port seems to be blocked. I will unblock this port and let you know what happens.

Edit: As expected, the port was blocked. After changing the port to 465 all is working perfectly.
Thank you.

[Nicolas Noullet]

Thanks for your feedback, glad to know that it works 🙂

[Author]

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