"Format Error" in exported Project

[Kagilum]

Hi,

i want to move a project from one IceScrum Instance with HSQLDB to a instance with MySQL. My plan was to export and import the project. The export did work fine but the import does not work.

The error message is “Error. The backup has the wrong format”. I use IceScrum Server R6#13. In the log files I didn’t find anything.

I have many “urgent tasks” in my project. Is this still a problem with export/import? As far as I can see I use the same UTF-8 Encoding in both instances.

Can anybody help me?

[Nicolas Noullet]

Hi,

You may enable the debug logging level (see https://www.icescrum.com/documentation/install-guide/#settings_4) and try again in order to get relevant information in log files (icescrum.log and catalina.out).

Here are all the known cases that may raise the format error:
– Several stories share the same name (ignoring case and leading / trailing white spaces)
– Several tasks that belong to a same story share the same name (ignoring case and leading / trailing white spaces)
– No Scrum Master in the team
– No Product Owner in the team (in some cases)
– Non-standard UTF-8 characters in textual fields
– Target database not configured with the proper encoding / collation
– The admin user is in the team (in some cases)

[Author]

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